Part-Time Client Support Representative

Recognized as one of Alberta's Top 70 Employers for 2017 Olympia Financial Group Inc. provides personalized administrative services to our clients in four areas; Self Directed Investment Accounts, Foreign Exchange, Health Benefits, Exempt Edge, and ATMs. Founded in 1996, Olympia's head office is located in Calgary, AB.

We are looking for a Part-Time Client Support Representative in our Calgary office.

Position Summary

Your primary roles include acting as first point of contact for all inbound client inquiries through various communication channels such as telephone, email and live chat. You take the time in listening to your clients and seek an understanding of their diverse needs while ensuring to deliver optimal solutions. You liaise between clients and internal teams to ensure effective delivery of personalized support. You are committed to go above and beyond client expectations in every interaction.

As the ideal candidate, you are a confident relationship expert who thrives in an ever changing fast-paced work culture. Your goal is to gain trust through a genuine passion to go above and beyond client expectations. You take ownership of diverse client inquiries, concerns and complaints and strive to move forward. You care about connecting with others and demonstrate the desire to work within a team. You are positive, motivated and driven to achieve success. You are committed to self-development and proactively seek coaching on new ways to grow.

Role Responsibilities

Personal Characteristics

Experience and Skills

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic team, please submit your resume here Apply Now

Please note that only candidates considered for an interview will be contacted.